Overview
Crisp is an omnichannel customer messaging platform that combines live chat, a shared team inbox, a built-in CRM, and an AI agent. Its main purpose is to help businesses manage customer conversations across website chat, email, and social channels from one workspace. Startups, SMBs, and e-commerce businesses use it to handle support and sales conversations efficiently. Crisp solves the problem of scattered customer communication by unifying channels with flat, per-workspace pricing instead of per-seat costs.
Key Features
- ✓ Shared team inbox
- ✓ Live chat widget
- ✓ Omnichannel messaging
- ✓ Built-in CRM
- ✓ Hugo AI agent
- ✓ Knowledge base
- ✓ Canned responses and triggers
- ✓ Video chat
- ✓ E-commerce integrations
Ratings Across Platforms
Capterra
4.6/5
★★★★★
G2
4.5/5
★★★★★
Pros & Cons
👍 Pros
- Flat workspace-based pricing
- Strong free plan
- Responsive customer support
- Broad channel coverage
- Good value vs. Intercom
👎 Cons
- AI metered by credits
- Extra seats cost more
- Some AI inconsistency reported
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